Cancellations:

There is a 25% Cancellation fee (of total invoice amount) if cancellation occurs BEFORE building the building process begins.

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Once the building process begins, deposits are NON-Refundable. This is to cover labor and material costs associated with an order.

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Returns & Refunds:

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YOU MUST CONTACT US PRIOR TO RETURNING YOUR ORDER TO RECEIVE A RETURN AUTHORIZATION

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Product Disclaimer – Ace Custom Copper

All products sold by Ace Custom Copper are handcrafted and individually made. Due to the nature of the manufacturing process, each item is subject to natural variations and may contain minor imperfections, including but not limited to light scratches, visible tool marks, uneven finishes, and sharp edges. These characteristics are inherent to handcrafted metalwork and do not constitute defects or grounds for return or refund.

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By purchasing any product from Ace Custom Copper, the buyer acknowledges and accepts that such variations and imperfections are expected and agrees to assume any and all risks associated with handling or use of the product, including risks associated with sharp edges or unfinished surfaces. Ace Custom Copper disclaims any liability for injury or damage resulting from improper use or handling of its products.

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To be eligible for a return, we require a receipt or proof of purchase. Your item must be unused and in the original shipping box with padding.

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We offer a percentage-based return policy once you’ve received your product.

⦁ 75% refund up to 10 days.

⦁ 50% refund up to 30 days.

⦁ 25% refund up to 60 days.

⦁ No refund beyond 60 days.

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Shipping:

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Your package WILL be insured and will require a signature upon its arrival.

If your package is damaged during shipment either direction, that’s on UPS and will be promptly handled. We will get you a replacement Still asap.

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HOWEVER, if you sign for a damaged package, you’re claiming responsibility for the item and its condition and are Forfeiting your right to a return.

Returns:

You MUST use my preferred carrier shipper for all returns. (UPS) You will be required to cover Return shipping and insurance costs, these are non-refundable.

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You will be notified once your return is received. It'll then go through our inspection process where we make sure it has not been used or damaged. We will again notify you of our approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will deduct our original cost of shipping from the overall amount refunded. (If applicable)

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Contact your bank if you have not received your refund but you feel you should have.

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By purchasing from either Ace Custom Copper, you are agreeing to these terms.

Please contact us at Sales@AceCustomCopper.com if you have further problems or questions.